Last updated: October 17, 2026
Applying and awaiting review do not require payment. Only selected, approved candidates can purchase a plan. Services unlock after payment is confirmed. If you were charged but your subscription has not updated, check payment status on your plan page or contact support before paying again.
All purchases and subscription payments are final and non-refundable.
Due to the nature of our digital services, which include access to AI processing resources after confirmed payment, automated application queues, and immediate recruiter support allocation, we incur upfront costs as soon as a subscription is activated. As a result, we cannot offer refunds, prorated or otherwise, for any subscription plan under any circumstances.
You may cancel your subscription at any time. If you cancel, your subscription will remain active until the end of your current billing cycle. You will not be charged for the subsequent billing cycle. Canceling your subscription does not entitle you to a refund for the period you have already paid for.
If a payment fails or is disputed, your access to premium features (Plan 1, Plan 2, Plan 3) will be immediately suspended. We reserve the right to suspend or terminate accounts that initiate fraudulent chargebacks or payment disputes.
If you upgrade your plan, the change is effective immediately and you will be billed for the new plan rate. Upgrades are non-refundable. If you downgrade, the downgrade will take effect at the end of your current billing cycle. No prorated refunds will be issued for downgrades.
If you have any questions about this policy, please contact our billing support at support@nextzenorbit.com.